Shipping, Returns and Exchanges

SHIPPING

We offer domestic USPS shipping for a flat rate of €9.50 on all orders within the continental U.S.

All orders are shipped Monday to Friday, excluding holidays.

Please contact us at support@anc-waterproof.com to check expedited service availability and fees.

Please refer to specific item descriptions for lead times and visit USPS.com for shipping details and arrival times. 

We are unable to ship to PO Box and military addresses.

We are not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Unfortunately we do not offer international shipping at this time.

RETURN POLICY

Please refer to specific item descriptions for return policy. Some products, including but not limited to, sale merchandise, beauty/apothecary products, and vintage items are Final Sale and not eligible for return.

We are not able to process exchanges at this time. Please return your purchase and place a new order on www.anc-waterproof.com.

PLEASE NOTE

Sale discounts cannot be combined with other discounts or offer codes.

Promotional codes may not be applied to prior orders.

We reserve the right to cancel your order at anytime due to stock availability.

Prices may be changed at anytime without further notice.

RETURNED PACKAGES WITH INCOMPLETE FORMS WILL NOT BE ACCEPTED.

You will receive an email confirmation as soon as your returned package has been received and your refund has been approved and processed.

All refunds are issued within 14 days after we receive the returned merchandise via original payment method, excluding the original shipping cost (if applicable).

All merchandise should be unused, unwashed and with original tags attached. Please include all packaging (e.g. boxes, dust bags, tags etc.) with your return.

We will not accept returns that are without tags, damaged, used and/or altered.

We have the right to deny returns if the merchandise returned does not meet our policy requirements.

All items should be shipped back to us in a prepaid package. We will not accept CODs.

We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

IF YOU RECEIVED FAULTY/DAMAGED ITEM(S)

Please email us immediately after receipt at support@anc-waterproof.com to report the faulty/damaged item(s), along with any supporting images of the faulty item(s) for return approval. We will then send you a return shipping label to return your purchase.

We reserve the right to deny refund if notification is delayed and/or the faulty/damaged item(s) returned do not meet our policy requirements.

Once approved, you will receive a full refund within 14 days after receipt of the package.